Arrival and Departure Policy
Check in - 12:00 Hours Early arrival is subject to availability.
For guaranteed early check-in, reservation needs to be made starting from the previous night.
Check out - 10:00 Hours
Late check-outs are available on request and subject to availability.
Identity Proof
In keeping with Government regulations, we request all guests (on single/double/triple occupancy) to carry a photo identity to present on check-in. Foreign nationals are required to present their valid passport and visa. Indian nationals can present any government issued photo identity address proof card e.g. driving license, passport, Aadhar card or voter’s ID card. PAN Card will not be accepted as the above. Also do keep handy proof of corporate affiliations, if you have made a corporate booking.
Guarantee Policy
All bookings must be guaranteed at the time of reservation booked via booking website.
Cancellation Policy
Reservation must be cancelled 72 hours prior to the planned date of arrival.
Reservations cancelled within 72 hours of the arrival date will incur a cancellation fee equivalent to one night's accommodation charge.
Reservations made on promotional offers with 100% advance deposit required at the time of reservations are non cancellable, non-refundable and non amendable for entire length of stay.
All cancellation shall be requested by sending a mail to bookings@royalcounty.in from the mail used during reservation.
Refund Policy
Upon receiving the request for cancellation from the guest (as per cancellation/no show policy), the hotel will immediately initiate the refund to the original source of payment. The refund will be made to original source of payment used to purchase or to the user bank account in 7-10 working days. In addition, should any participants check out early, retention will be charged for those nights booked, now being released due to the early check out. Bookings made on non-cancellable/non-amendable packages/rates cannot be cancelled/amended. On doing so, the full amount of advance paid will be treated as the cancellation fee.
Shipping & Delivery Policy
Last updated on Jan 29th 2024
Shipping is not applicable for business.